notes Archives - Redtail Technology Thu, 24 Mar 2022 15:58:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.1 https://corporate.redtailtechnology.com/wp-content/uploads/2020/01/cropped-favicon-32x32.png notes Archives - Redtail Technology 32 32 Release Note Focus: note templates and follow-up activities now available in Redtail Mobile! https://corporate.redtailtechnology.com/release-note-focus-note-templates-and-follow-up-activities-now-available-in-redtail-mobile/ Thu, 24 Mar 2022 15:58:22 +0000 https://redtail.flywheelsites.com/?p=59397 You can now select note templates and create follow-up activities during note creation when using the Redtail app.

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Note templates are now available in Redtail Mobile!

When creating a Note in the app, you now have an option to pre-populate much of the data using Note templates that you’ve created within Redtail CRM:

mobile note template

After tapping the area above that says “Create without a Template”, you’ll see all available Note templates within your Redtail CRM and can select the one you’d like to use. You can learn more about creating Note templates in Redtail CRM (which will simultaneously now make them available in Redtail Mobile) here.

Follow-up activities can now be created when creating Notes!

Toward the bottom of your “Add Note” screen, you’ll see a toggle you can switch on next to “Follow-up?”

mobile follow-up activity

If you toggle that on, and then click “Save Note”, your note will save and you’ll be taken to a new Activity Details page, where you can complete all relevant information for that follow-up activity. Note as well that you can select an Activity Template to use for that follow-up activity. Learn more about Activity Templates here.

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Posted by: Redtail Technology
About: Redtail Technology, Inc. is a leader in web-based Client Relationship Management solutions for financial advisors.

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Manage your CRM: How to customize your Notification Options preferences https://corporate.redtailtechnology.com/manage-your-crm-how-to-customize-your-notification-options-preferences/ Fri, 06 Aug 2021 16:15:06 +0000 https://redtail.flywheelsites.com/?p=46503 Redtail offers many opportunities to customize your CRM. Here we’ll look at options for customizing your “Notification Options” preferences.

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Redtail CRM offers subscribers a ton of opportunities to customize their CRM, both at the individual and at the database level. These opportunities for customization are important because they allow you to set your database preferences and lists up in ways that work the best for both you as an individual as well as for your office. Taken together, these customization options will help drive user adoption and, ultimately, help you streamline your processes while at the same time personalize and improve the client experience your firm provides.

The CRM preferences we’ll consider in this post fall under the category of “Notification Options”.


Your Notification Options preferences can be accessed and updated from your Preferences page:

notification preferences

Below, we’ll take a look at each of these Notification Options preferences and how you might customize them. Note: these options are user-specific, and will take effect in your database only under your login credentials. Also, for all actions, with ANY notification, we DO NOT send a notification if the current user who is doing the action is the user to notify (e.g. if I’m updating an activity assigned to myself).

notification option preferences

These options allow you to control your email notifications for Activities and Workflows.

Activity Email Notifications

In regard to Activities, you can choose whether or not you want to receive an email 1) when you are assigned an Activity, 2) when an Activity you assigned to another database user is completed, or 3) when an Activity for which you are an Attendee has been updated. Do bear in mind though that the Notify Team option available on an Activity’s Details page overrides whatever preferences you may have set:

notify team option

In other words, if another database user chooses to notify a Team that you are a part of about any actions they’ve taken in regard to an Activity using this Notify Team option, you’ll receive the email notification regardless of your individual preferences.

One other item to note here: You’ll sometimes receive email notifications when Notes are created within your database. There are no Preferences for Notes here, i.e., you can’t control anything about which Note notifications show up in your inbox. If you receive a Note notification, it’s because another database user is specifically choosing to notify you or a team you are a part of about that note’s creation:

note notification

 

Workflow Email Notifications

Workflow email notifications are a little more complex. First, let’s lay out the possible emails one might receive in regard to Workflows as either the Workflow Owner or a Step or Task assignee:

On Workflow Create:

  • to the workflow owner
  • to assignees attached to the first step

On Step Create:

  • to the workflow owner

On Task Create:

  • to the workflow owner
  • to assignee attached to the task

On Workflow Update:

  • to the workflow owner

On Step Update:

  • to the workflow owner

On Task Update:

  • to the workflow owner
  • to the assignee attached to the task

On Workflow Complete:

  • to the workflow owner

On Step Complete:

  • to the workflow owner
  • to all the assignees attached to the task owner for the next step

On Task Complete:

  • to the workflow owner
  • if the person who completed the task isn’t the person who the task is assigned to, notify the assigned task user as well

 

Now, here are your options in regard to your Preference settings, as either the Workflow Owner or an assignee:

As a workflow owner…

  • would you like to receive created notifications? Y/N
  • would you like to receive updated notifications? Y/N
  • would you like to receive completed notifications? Y/N

As an assignee of a workflow…

  • would you like to receive created notifications? Y/N
  • would you like to receive updated notifications? Y/N
  • would you like to receive completed notifications? Y/N

 

A REMINDER: For all actions, with ANY notification, we DO NOT send a notification if the current user who is doing the action is the user to notify (e.g. if I’m updating an activity assigned to myself).

Also, if the workflow owner is a member of a database team assigned to a workflow task and someone else from the team marks the task as completed, the workflow owner won’t receive a notification in that case either. Similarly, if the workflow owner is a database team, members of that team will not receive notifications when that team is assigned a workflow task.

 

After making any changes to these options, click Save Preferences in the upper right corner of the Notification Options widget and your preferences will be saved.

 


In our next Manage Your CRM series post, we’ll take a look at both Dashboard Reminders and Searching preferences.

As always, if you have any questions along the way as we address these, you can reach out to our team at support@redtailtechnology.com or 800.206.5030. We are always happy to help you understand any aspect of Redtail CRM better so that you can better put it to use in your business!

Redtail dog with a headset

Posted by: Redtail Technology
About: Redtail Technology, Inc. is a leader in web-based Client Relationship Management solutions for financial advisors.

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Manage your CRM: How to customize your Contact Record preferences https://corporate.redtailtechnology.com/manage-your-crm-how-to-customize-your-contact-record-preferences/ Tue, 13 Jul 2021 16:58:08 +0000 https://redtail.flywheelsites.com/?p=45141 Redtail offers you many opportunities to customize your CRM. Here we’ll look at options for customizing your “Contact Record” preferences.

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Redtail CRM offers subscribers a ton of opportunities to customize their CRM, both at the individual and at the database level. These opportunities for customization are important because they allow you to set your database preferences and lists up in ways that work the best for both you as an individual as well as for your office. Taken together, these customization options will help drive user adoption and, ultimately, help you streamline your processes while at the same time personalize and improve the client experience your firm provides.

The CRM preferences we’ll consider in this post fall under the category of “Contact Record”.


Your Contact Record preferences can be accessed and updated from your Preferences page:

contact record preferences

Below, we’ll take a look at each of these Contact Record preferences and how you might customize them. Note: these options are user-specific, and will take effect in your database only under your login credentials. 

contact record preference options

When actually visiting a contact’s record, you can override any of these default preferences for that individual session. But, unless you actually change a Preference in this area, it will control what is displayed in a contact’s record by default for each session.

Hide/Show Client SSN/TaxID

You have a simple choice here: when you’re visiting’s a client’s record you can set this preference to “Show” a client’s full SSN in their Contact Details or you can set it to “Hide” all but the last four digits of that SSN by default. You’ll see our preference above is set to “Hide”, so when we visit Contact Details for a client it might look something like the below:

contact details hidden social

To override this preference and view the entire Tax ID number, simply click “Show ID” next to the four digits that are currently displayed. Note: as soon as you leave the page, the Tax ID number will revert to being hidden from view again.

Default Document View

Your options here are “CRM” or “Imaging”. If you are also a subscriber to Redtail Imaging, you’ll likely prefer that a contact’s Documents link take you to their Redtail Imaging area within the CRM by default:

redtail imaging section

If you aren’t an Imaging user, or if you simply prefer to go to the client’s CRM Document Storage area, you can set that as your default preference. It’s quick and easy to switch between the two views in a client’s Documents area.

Default Note Category

You can set your Default Note Category to a System Note Category or to any of the Note Categories that your office has created within your database. This preference controls the default Category that will pre-populate for any Notes you create within Redtail CRM. In the example Preferences above, this user has their Default Note Category set to “Policy Support”. So, when they go to create a new Note, they will already have that Note Category selected, as in the example below:

policy support default note category

Maybe you’re unsure about what your best options for your default settings here should be. The great thing is you can revisit your Contact Record preferences at any time to make adjustments. But, since having a default Note Category in place can streamline your Note Creation process and save you a lot of time incrementally over the long run, it’s best to choose the default you actually use the most in order to achieve this particular efficiency.

So, if you’re uncertain about how you should set this default, we do have some suggestions that may help you get a handle on that:

  • Visit your Notes by Contact Report. It isn’t tied to your Contact Record preference settings in any way, but it will allow you to get a quick historical view of the Note Category or Categories you use most frequently.
  • Click the “filter” button for that report, where you’ll then see the below:note category filter options
  • In your Filter Options, set your Start and End Dates far enough apart so you can see a good representative sample of notes created over time. Depending on how much use you make of notes that date range will vary.
  • Set Note Categories to “All Categories Selected” – this is so you can see all notes within your date range that meet the parameters established by your other filters.
  • Set Servicing Advisors and Writing Advisors to “All . . . and Note Types to “All types selected”.
  • Set Users to your name. Remember, this preference setting is for your login only, so it should reflect what your default settings should be.
  • Then, click the “apply filters” button.
  • After your Notes by Contact Report has refreshed to reflect your filter settings, you can then click the “export” button next to your “filter” button:export notes by contact
  • This will download the data and allow you to open it up in Microsoft Excel, where you can then use Excel’s Data Sort capabilities to sort by your Category column to get a better idea of which one you may use the most. Note: you can sort the Notes in the Notes by Contact Report itself by clicking on the Category header. This may allow you to make a determination of which Category you use more of, but, if you have hundreds or thousands of notes in your report this will require scrolling through multiple pages of the report.

This method of determining how you should set your default Note Category preference should offer you some guidance. But, if you later feel like it should be different, it’s very easy to go back into your Preferences and make that change.

You can override your Default Note Category when creating a new Note simply by changing the Category of the Note. This won’t affect your Default Note Category preference.

Client Notes View

client notes view preferences

If your Client Notes View preference is set as in the example above, when viewing a client’s Notes page every type of Note will be visible by default. If you’d like to handpick which note types are on display by default, click the “change” option here and you’ll see the below, where you can make your preference selections:

contact notes view options

  • Activity – if you would like completed activities to display in a client’s Notes by default, check this off. Included in the Note will be the Activity’s subject, notes (from the activity’s description field), start date, completed date, linked accounts, and linked documents.
  • Mail Merge – when running a Mail Merge for a client, you have the option to indicate that you have done so within their record as a Note. Information included in that Note will be an indication you ran the mail merge, the mail merge template’s name,  the database user who ran the merge, and any additional notes added when running the merge (the additional notes option pops up when you click “Save as Note”).
  • Workflow Step – the Workflow Step note type is only applicable for users who had databases copied over from legacy versions of Redtail CRM (prior to Tailwag). Checking it off won’t affect your database one way or the other if this does not apply to you. If it does apply to you, you’ll see Workflow Step notes added prior to that switchover within a client’s Notes section when you have this checked off. For everyone else and for Workflow Step notes added after migrating from legacy Redtail CRM versions, you can access those Workflow Step notes from the Workflow Summary note -> Actions -> Step Notes path. You’ll then see a popup with all Workflow Step notes for the completed Workflow.
  • Email Sent – when sending emails using Redtail’s internal email client, you have an option to “Save Copy as Note”. In those cases where you save a copy, those emails will display in a client’s Notes area by default if you have this Note Type checked off as a preference.
  • Note – this is the default Note type, i.e., this type refers to actual Notes created within your database.
  • Workflow Summary – if you have this Note Type checked off, a summary of completed Workflows will display as a Note on the date you complete them. Information included: the Workflow’s name, owner, target date, due date, completed date, and database user who completed the workflow.

You can override your Client Notes View preferences on a Contact Record when needed by clicking inside the “Types” box in the Note Filters area to the right of a client’s Notes, selecting the Type or Types you’d like to see, and then clicking “Apply”:

note filters

After you leave that page in the contact record, those filters will disappear and your preferences will be reverted to.

 


In our next Manage Your CRM series post, we’ll take a look at Notification Options preferences.

As always, if you have any questions along the way as we address these, you can reach out to our team at support@redtailtechnology.com or 800.206.5030. We are always happy to help you understand any aspect of Redtail CRM better so that you can better put it to use in your business!

Redtail dog with a headset

Posted by: Redtail Technology
About: Redtail Technology, Inc. is a leader in web-based Client Relationship Management solutions for financial advisors.

The post Manage your CRM: How to customize your Contact Record preferences appeared first on Redtail Technology.

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Release Note Focus: private activities can now be created from Redtail Mobile! https://corporate.redtailtechnology.com/release-note-focus-private-activities-can-now-be-created-from-redtail-mobile/ Tue, 24 Nov 2020 13:57:15 +0000 https://redtail.flywheelsites.com/?p=28786 You can now create/set privacy options for activities from the app. Also, style options for Note, Workflow, Opportunity, and Activity description text now available.

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Private activities can now be created from Redtail Mobile!

When creating an activity in the app, you’ll now see that you have an option to select your Privacy Options:

select privacy options

After tapping that area, you can then choose specific attendees or teams (or yourself only) to have access to the activity once it has been saved.

Styling options for Description fields now available!

You can now add styling to Note, Workflow, Opportunity, and Activity description text in the app with bold, underline, italic, and list options:

mobile styling

This update also includes performance improvements and bug fixes in Calendar and Activity Management areas.

Redtail dog with a headset

Posted by: Redtail Technology
About: Redtail Technology, Inc. is a leader in web-based Client Relationship Management solutions for financial advisors.

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Release Note Focus: More updates aimed at Reg BI compliance https://corporate.redtailtechnology.com/release-note-focus-more-updates-aimed-at-reg-bi-compliance/ Tue, 14 Jul 2020 13:24:10 +0000 https://redtail.flywheelsites.com/?p=20574 Redtail CRM has new updates centered around Note, Document, and Account linkage to assist further with Reg BI compliance.

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Link documents and multiple accounts to a note

As part of our ongoing efforts to assist advisors with their efforts to comply with Reg BI requirements, we’ve added the ability to link documents to notes within Redtail CRM. Documents can be added to existing notes from their Actions menu:

attach document to existing note

Or, you can upload documents to attach to a note at the time of the note’s creation:

attach documents during note creation

Also to help assist with Reg BI requirements, you can now select more than one account to link to a note. As with linking documents, you can do this from the Actions menu for an existing note or during note creation.

Reporting updates

To coincide with the above updates, we’ve added a Document by Notes Report and updated the Notes by Contact Report to include a column indicating linked documents.

Seminar attendees update

This one isn’t related to Reg BI compliance, but many subscribers have requested the ability to delete multiple attendees at a time from the Manage Attendees page of a Seminar. This bulk capability is now available.

Redtail dog with a headset

Posted by: Redtail Technology
About: Redtail Technology, Inc. is a leader in web-based Client Relationship Management solutions for financial advisors.

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