Last night we rolled out updates that allow you to “Favorite” contacts within your database. Note: each individual database user will see their own list of Favorites, i.e., when you mark a contact as a Favorite, this has no effect on the Favorites list another database user sees.

When you click “Contacts” from your main navigation menu on the left of your CRM, your contacts you’ve marked as “Favorites” are now the first group of contacts you will see, rather than your Contacts A-Z list:

A column displaying this star will now display on all your lists of contacts (Contacts A-Z, Search results, Tag Groups, Quicklists, etc.). If the star is filled in solid, the contact is a Favorite – otherwise, you have not designated them as a favorite:

From any of these displays of contacts, you can mark a contact as a favorite either by 1) clicking the star in its row or 2) clicking its Actions menu and selecting “Mark as Favorite”:

While within a contact record, you can mark or unmark a contact as a favorite by either 1) clicking the star within their Basic Information section or 2) going to their Common Tasks menu and making the appropriate selection there:

Highlights from the updates we rolled out last night include:

Quicker Contact Search and record access

When using the Search contacts box (next to the Redtail logo on the top left of every screen of Redtail CRM), you’ll now see options that match what you’ve typed in the Search box displayed in a dropdown menu. This allows you one-click access directly to their contact record.

 

Database List updates

Two updates to be aware of here. First, you can now add custom Account Asset Types and Account Tax Qualified Types to your database.

Next, when deleting a list item from one of your Database Lists (e.g., Contact Categories, Account Types, Activity Types, etc.), you now have the option to apply a new list value for all contact records to which the soon-to-be-deleted list item was previously applied:

 

 

New Alert Sounds

Redtail has long offered the preference option for an Alert Sound to coincide with the visual alerts that pop up in your CRM for upcoming activities. Today, we introduced quite a few new audible options to choose from that you can check out in your Notification Option Preferences.

 

Help Center

We’ve added a page within your CRM that gives you easy access to all of our Help resources. Quick links to these individual resources were previously accessible (and will remain accessible) under the “?” icon in your navigation menu – but, you can now access a Help Center page explaining each of the resources a little further via a link in the same menu where you access Manage Your Account, Manage Your Integrations, etc.