We take great pride in being available to help Redtail users whenever they may need assistance. Below are a few of the ways we offer to connect with our Redtail Support Team, as well as a link for self-assistance via our Helpdesk.
You can find answers to most of the questions you may have on our helpdesk. Just log in and search for your specific topics or explore to find out more about Redtail solutions and how they can benefit your business.
customer satisfaction rate
At Redtail, we understand the value of your time and will make every effort to help you make the most of it. We are committed to providing you with the support, knowledge and tools you need to effectively use Redtail as the core solution for your client management needs.
From the moment Support Team members join the Redtail crew, we instill in them how much we value delivering an amazing customer experience and provide them with the resources they need to deliver that experience themselves.
Our purpose is, first and foremost, to provide you with the answers you need when questions arise in regard to Redtail solutions. That said, we love to go above and beyond, whether that means pointing out available features of which you may not be aware, alerting you to best practice pieces that may assist you in your goals, or discussing potential integrations that may help you accomplish business needs that CRM does not address.
In short, Redtail Support is here for you and our phone and email support is always free to subscribers.
Andrew was awesome! I needed help with getting Redtail to do something to help me with records, and he showed me some fabulous things that I now can use to store data, run reports, sort for spreadsheets… I am so excited by what I learned. Andrew was smart, nice, intelligent, knew Redtail inside and out, and gave great suggestions as well as taught me many new Redtail skills. Give this guy a raise! He’s one of your best!
— Meg, Redtail User
Zackaria was awesome! He assisted me with running advanced search reports and creating quick lists to make my work life easier. He was a pleasure to speak with and went above and beyond my initial questions to make sure I was set up for success in the future. Refreshing to call a support line and have someone right there helping you every step of the way. Thanks again Zack!
— Andrea, Redtail User
I’m new to the Redtail system and I can tell you your customer service is TOP SHELF!! Thanks
— Laurie, Redtail User
I received awesome service! Polite, courteous, and knowledgeable. A great combination when dealing with me!
— Irene, Redtail User